In the beginning stages of group therapy, the group leader must work to establish ground rules and foster group cohesion. Cohesion is one of the most important predictors of outcomes in group therapy (Burlingame, G. M., et al., Psychotherapy, Vol. 55, No. 4, 2018opens in new window). Conflict within the group can lead to alliance ruptures, including disagreements on the tasks and goals of therapy, or a strain in the relational bond, Lefforge said. Clear rules can help establish the psychological safety that makes cohesion possible.
“Common group guidelines set the stage for how group members treat one another, how confidentiality is handled in the group setting, particularly among patients within the group, how needs might get met, how terminations are handled, how contact among group members outside of group should or should not occur or be talked about in group,” Lefforge said.
Part of this cohesion step starts with learning about and acknowledging group members’ various intersecting identities and the accompanying privilege or marginalization or both, said Eric C. Chen, PhD, a counseling psychologist at Fordham University and chair of Division 49’s Diversity, Equity, Inclusion, and Belonging Committee. Chen recommends using educator Sylvia Duckworth’s “Wheel of Power and Privilegeopens in new window” in pregroup interviews and during the group process to get patients thinking about the ways in which they both have privilege and are marginalized. This exercise provides a foundation for talking about individual differences that eventually surface in group discussions and for group cohesion to be built on human diversity (in Pope-Davis, D. B., et al. [Eds.], Handbook of Multicultural Competenciesopens in new window, Sage Publications, 2003). “I aim to utilize every group member’s past experiences of being included and excluded as a vehicle for us to empathize and connect with each other on that universal human level first,” Chen said.
Icebreakers can be useful for building cohesion, Whittingham said, and they should be tailored to the group’s needs. For instance, for patients dealing with social anxiety, he might split the group into pairs and have the pairs share personal information about each other, which is less intimidating than sharing with the whole group. But icebreakers should remain relatively brief, he warned, because participants may start feeling impatient to delve into the group’s therapeutic work.
During this introductory phase, it is often beneficial to manage ruptures carefully, Whittingham said; groups need to form a basis of trust before dealing with conflict. But gradually, conflict becomes a learning opportunity in groups. One of the most powerful aspects of group therapy is that it allows members to navigate conflict in a semisheltered social environment, Whittingham said. “The fear of conflict, for a good amount of the population, can be a very profound fear and that can really interfere with them feeling satisfied in relationships,” he said.
For someone who avoids conflict, standing up for themselves for the first time in group therapy can be a life-altering moment, he said. Likewise, someone who comes into conflicts too aggressively can get feedback on how to handle conflict more productively. Enabling this learning, though, requires the group to trust the group leader not to let conflict spiral out of control. Like cohesion, establishing a therapeutic alliance with the group will increase the likelihood of clients experiencing a safe environment necessary for a good outcome (Lo Coco, G., et al., Journal of Consulting and Clinical Psychology, Vol. 90, No. 6, 2022opens in new window).
Managing conflict in groups is a delicate skill that requires the group leader to model a positive, nondefensive approach, Lefforge said. It is also about bringing conflict into the open, Nitza said. “It’s always about saying it out loud and working through it,” she said.
This is true of interactions related to race and culture in a group as well, said Aziza Platt, PhD, a counseling psychologist in Georgia who has studied microaggressions and other interactions in group therapy that may be alienating to people with marginalized identities. If someone says something in the group that might be disparaging to another group member’s identity or otherwise hurtful, Platt makes a point of stepping in—without stomping on other group members’ agency.
“What I’ll say is, ‘Hey, I just heard something that made me a little uncomfortable and I want us to explore it,’” she said. “And I’ll turn to the person who was targeted and say, ‘My sense is that was directed to you. I want to give you a chance to respond, but I’m also going to respond.’”
This strategy lets the harmed group member know that Platt will address the issue whether or not they are comfortable sharing their feelings, but it also gives them the chance to advocate for themselves, she said.
“I do a lot of work to help my groups understand the difference between conflict as generative versus destructive,” Platt said.
It is possible for groups to discuss sensitive, complex topics without arguing, she added. Indeed, Chen said, group therapy can be a place to learn how to do so, acquiring skills that will ideally help group members navigate such conversations with friends and family. “I tend to focus much less on the topics per se,” Chen said, “but more about appropriate group norms and communication processes that should be established first in order for each group member to feel psychologically safe enough for those challenging kinds of conversations to take place.”
Platt frames potential responses to racial-cultural events in group using three categories. “Antitherapeutic” responses by the group leader are reactions like, “You’re overreacting” or “That wasn’t a big deal,” directed to those hurt by a comment. “Nontherapeutic” responses are in the middle, attempting to smooth over the moment without repairing it: “I’m sorry, but let’s just move on.”
Group leaders should aim for the third option, “therapeutic responding.” This involves curiosity, empathy, a focus on the victim, and a restorative justice approach to talking through the interaction, said Platt, who recently published a practice review with clinical examples on how to address microaggressions in groups (Miles, J. R., et al., Group Dynamics: Theory, Research, and Practice, Vol. 25, No. 1, 2021opens in new window).
Finally, it is important to think about how a group will end, even as it is beginning. Groups may have a time limit, with all members wrapping up together, or may have rolling attendance. Either way, it is important for leaders to think about closure for group members as therapy ends or as individuals move on. Reflection activities can be helpful, Lefforge said. A 2011 column from the Group Psychologist newsletteropens in new window sums up different exercises, such as the “hope and appreciation list” activity in which each member writes down something they appreciated about each other member and a hope for each member’s future, or the “web activity” for in-person groups, in which each member passes around a skein of yarn, linking themselves to other members as they express a way in which those people impacted them. By the end of the activity, the group is linked by a web of connections.